A workspace is the container for everything in GramClaw: your connected Telegram accounts, contacts, conversations, tags, custom columns, tickets, pipeline, campaigns, broadcasts, API keys, and AI credit wallet. Everyone you invite to a workspace shares all of it.
This is the difference between GramClaw and passing a phone around. Telegram was designed for one person with one device; a workspace turns the same accounts into something a team can operate — with individual logins, shared context, and a record of who did what.
What teammates share
- The unified inbox: everyone sees the same chats across all connected accounts and can reply from them.
- Tags, custom columns, and pipeline stages — organize once, and the whole team works from the same structure.
- Tickets with status, priority, and assignment, so ownership of follow-ups is explicit instead of implied.
- Campaigns and broadcasts: anyone on the team can see what outreach is running and how contacts are responding.
- The AI assistant and its credit wallet, shared at the workspace level.
How collaboration actually works
The everyday pattern is triage. New replies land in the shared inbox; whoever is on duty tags them, answers the quick ones, and opens tickets for anything that needs a specialist or a decision. Tickets carry status and an assignee, so nothing depends on someone remembering a chat exists.
The pipeline gives managers the wide view: every conversation sits in a stage, and dragging a chat forward is the lightweight way to keep the board honest. Combined with tags and custom columns, the inbox behaves like a CRM that happens to live inside Telegram conversations.
Invite your team
- 1
Open workspace settings
From the dashboard, go to your workspace settings.
- 2
Invite teammates by email
Each teammate gets their own login — no shared passwords, no shared devices.
- 3
Start working the same inbox
Invited members immediately see the shared conversations, tags, tickets, and pipeline.