Subscription payments are generally non-refundable, including unused time in a paid period, except where applicable law requires a refund or other remedy. This policy does not waive statutory consumer rights.
The 7-day trial begins through subscription checkout after you provide a payment method. Cancel before the displayed trial deadline to prevent the first subscription charge; the checkout explains when paid billing begins.
For subscription cancellation and access timing, see the Cancellation Policy.
What this means in practice
- Subscription charges, including renewals, are generally non-refundable except where applicable law requires otherwise. Cancel before the renewal deadline to prevent the next automatic renewal.
- Account slot charges (€6/month each) are generally non-refundable except where applicable law requires otherwise; remove slots from billing settings to stop future charges for them.
- Unused AI credits remain in your wallet under the current credit rules. Credit purchases are generally non-refundable except where applicable law requires a different remedy.
- Cancelling always works: it stops future billing at the end of the paid period, and you keep access until then.
Before you subscribe
- Use the full 7-day trial to test your real workflow — real account, real segment, real campaign.
- Reach out through the Help Center if you have questions during the trial; asking before paying beats regretting after.
- Add account slots and AI credits only as you actually need them — both can be added in minutes later, so there is no reason to pre-buy.
Frequently asked questions
Are AI credits refundable?
Credit purchases are generally non-refundable except where applicable law requires a refund or other remedy. Unused credits remain recorded in your wallet under the current credit rules.
Can I cancel anytime?
Yes. Cancel through Settings → Billing → Manage subscription. Cancellation stops future automatic renewal and normally takes effect at the end of the paid period; access continues until then. Payments are generally non-refundable except where applicable law requires otherwise.
What if I forgot to cancel before renewal?
Contact support if you believe a charge is incorrect or a legal remedy applies. Subscription payments are generally non-refundable except where applicable law requires otherwise.
Does the trial waive legal withdrawal rights?
No. A free trial does not by itself waive statutory consumer rights. Eligibility depends on applicable law and the circumstances of the contract.