GramClaw does not offer refunds. That applies to subscription payments, extra account slots, and AI credit purchases alike, and it applies regardless of how much of the billing period is left when you cancel.
We handle evaluation differently: every new account gets a 7-day free trial with the complete platform — connect an account, run campaigns and broadcasts, try the AI agent, invite your team. All the judging happens before the first charge, which is fairer to you than a refund process and simpler for everyone.
This page is the policy, stated plainly, so there are no surprises at checkout: if you pay, the payment is final.
What this means in practice
- Subscription charges, including renewals, are non-refundable — cancel before a renewal date to avoid the next charge.
- Account slot charges (€6/month each) are non-refundable; remove slots from billing settings to stop future charges for them.
- AI credit purchases and the one-time €5 grant are non-refundable and have no cash value; credits stay in your wallet until used.
- Cancelling always works: it stops future billing at the end of the paid period, and you keep access until then.
Before you subscribe
- Use the full 7-day trial to test your real workflow — real account, real segment, real campaign.
- Reach out through the Help Center if you have questions during the trial; asking before paying beats regretting after.
- Add account slots and AI credits only as you actually need them — both can be added in minutes later, so there is no reason to pre-buy.
Frequently asked questions
Are AI credits refundable?
No. AI credit purchases and the €5 grant are non-refundable and have no cash value.
Can I cancel anytime?
Yes, you can cancel your subscription to stop future billing; past payments are non-refundable and access continues until the end of the paid period.
What if I forgot to cancel before renewal?
Renewals are non-refundable like all payments, so set a reminder ahead of your renewal date if you are unsure about continuing.
Why no refunds at all?
Because the 7-day free trial gives you the entire product before any charge. We would rather you evaluate for free up front than pay first and argue later.