A chat list does not scale. Past a few dozen active conversations, nobody remembers who was interested, who went quiet, or who was promised a follow-up on Thursday. GramClaw layers three lightweight CRM tools directly onto your Telegram conversations — tags, tickets, and a pipeline — so outreach runs like a sales process instead of a memory test.
Everything lives on the conversation itself. There is no separate CRM to keep in sync: the chat is the record.
The building blocks
- Tags: flexible labels for anything — source, interest, language, campaign, VIP. A chat can carry any number of tags, and tags drive filters and segments.
- Custom columns: structured fields on every chat — text, select, date, and checkbox types — for the data you always want captured, like deal size, region, or renewal date.
- Tickets: a unit of work attached to a conversation, with status, priority, and an assignee. Tickets are how 'someone should deal with this' becomes 'this person is dealing with it'.
- Pipeline: named stages you define — for example New, Contacted, Replied, Qualified, Won — with conversations dragged between them as deals progress.
Set it up once
- 1
Define your stages
Keep the pipeline honest and short — five to seven stages that mirror how a deal actually moves for you.
- 2
Create your core tags
Start with source and intent tags (inbound, cold, referral; interested, later, not-now). Add more only when a filter needs them.
- 3
Add custom columns for hard data
Anything you will want to filter or segment on later — budget, market, product line — belongs in a structured column, not in someone's memory of the thread.
- 4
Route work through tickets
Agree that anything needing follow-up gets a ticket with an owner. The inbox stays a queue; tickets are commitments.
Where it pays off: segments
Tags, columns, and stages are not just bookkeeping — they are targeting. Segments for campaigns and broadcasts are built from exactly these fields, so 'everyone tagged interested, in stage Replied, with budget above X' is a two-click audience. The better your inbox hygiene, the sharper your outreach gets: personalized follow-ups to precisely the right people instead of blasts to a stale list.
It also closes the loop. When a campaign reply lands, the chat already carries its tags and stage, so whoever picks it up has full context — and moving it forward is one drag.