The unified inbox brings every conversation from every connected Telegram account into one place: direct messages, group chats, and channels, across as many accounts as you have connected, in a single list your whole team can work.
It is fast for an architectural reason. Chats and messages are ingested into GramClaw's own database when accounts sync, so opening the inbox reads from that store instead of calling Telegram for every click. The result is an inbox that loads instantly, stays searchable even with years of history, and updates in real time as new messages arrive.
What you can do from the inbox
- Read and reply across all connected accounts in one view — no switching apps or sessions.
- Start new chats with contacts by username or phone number.
- Search all conversations at once, including natural-language search through the AI assistant.
- Attach tags, set custom columns, and open tickets on any chat without leaving it.
- Move a conversation through your pipeline stages as a deal progresses.
- Watch campaign and broadcast replies arrive, with sequence follow-ups automatically cancelled for anyone who answers.
A workflow that scales
- 1
Filter to what matters
Cut the list down by account, tag, or pipeline stage. A morning triage view — new replies, untagged, unassigned — keeps the queue honest.
- 2
Answer or route
Reply to the quick ones directly. For anything that needs follow-up or a different owner, open a ticket with a status, priority, and assignee.
- 3
Record state on the chat
Tags and custom columns (text, select, date, checkbox) keep qualification data on the conversation itself, where the next person can see it.
- 4
Advance the pipeline
Drag the chat to its new stage so the board reflects reality without a separate CRM update.
Why it beats Telegram's own apps for teams
Telegram's apps are excellent for one person and hopeless for a team: search works one account at a time, there is no shared view, no assignment, and no way to know whether a teammate already answered. The unified inbox solves the operational half of Telegram — shared visibility, structure on top of chats, and speed — while your accounts and messages themselves stay ordinary Telegram.